Return & Exchange Policy

At Calypso Colours, we want you to love every piece you choose. If something isn’t quite right, we’re here to help.

Return and Exchange Eligibility

For customers outside the European Union, return or exchange requests must be made within 14 days of delivery. Approved returns are eligible for store credit or exchange. Items must be unworn, unwashed, unused, with tags attached, and returned in their original packaging. Include your order number as proof of purchase.

Sale and Non-Returnable Items

Ordinary sale items are eligible for store credit or an E-Gift Card at the sale price paid. Both have no expiration date and can be used on future purchases.

Final-sale and clearance items, panties, bras, lingerie, bodysuits, swimsuits, jewelry, beauty products with broken seals, personalized clothing, and worn or laundered clothing are excluded from our standard return policy. The separate EU consumer rights described below apply to EU customers.

How to Start a Return or Exchange

1. Email info@calypsocolours.com with your order number, item details, and reason for the return. For exchanges, include the replacement item you would like.
2. Wait for approval and return instructions before shipping. Returns sent without approval will not be accepted and will be sent back at your expense.
3. After we receive and inspect your return, we will notify you of approval or denial. Approved store credit is issued within 24–48 business hours.

Customers are responsible for return shipping costs. Keep your proof of postage and tracking number. Calypso Colours is not responsible for return packages lost or stolen in transit.

Exchanges are subject to stock availability. If the replacement costs more, the difference is charged at checkout. If it costs less, the difference is issued as store credit with no expiration date. If unavailable, we will issue store credit or offer an alternative.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us within 24 hours of delivery with your order number and photos if an item is damaged, defective, or incorrect.

EU Customers: Your Consumer Rights

Customers located in the European Union have the right to cancel their order within 14 days of receiving their items for a full refund without giving a reason, in accordance with Directive 2011/83/EU. Contact info@calypsocolours.com within 14 days of receipt. Once we receive and inspect the returned items, your full refund will be issued to your original payment method within 14 days.

Exceptions include intimate apparel, swimwear, and bodysuits if the hygiene seal or protective liner has been removed; personalized or custom-made items; and beauty products with a broken seal. EU customers are responsible for return shipping costs, which we will communicate before processing the return.

Thank you for supporting Calypso Colours.