Shipping policy

 Order Processing:

Most in-stock orders are processed and shipped from our North Carolina facility within 1–3 business days, Monday through Friday (excluding federal holidays). Once your order ships, you'll receive a tracking number via email or SMS so you can follow your package every step of the way.

 Pre-Order Items:

Some items on our site are available for pre-order. Each pre-order product will display an estimated arrival date this is when we expect the item to reach us from our vendor. Once received, please allow an additional 3–5 business days for us to inspect, prepare, and ship your order to you. Your final shipping confirmation and tracking number will be sent as soon as your order is on its way. Pre-order timelines are estimates and may vary due to vendor or transit delays beyond our control.

Shipping Methods:

We primarily ship via USPS. For orders requiring an alternative carrier (UPS, DHL, or FedEx), additional fees may apply and will be communicated prior to shipment. International orders may be shipped via USPS, DHL Express, or UPS depending on destination and package weight.

Free Shipping:

Free standard shipping is available on all orders of $150 or more shipping to the contiguous 48 United States (excludes Alaska, Hawaii, U.S. territories, and international destinations).

International Shipping: 

EU Orders:

We aim to deliver all EU orders within 7–21 business days from the date of shipment. In accordance with EU consumer law (Directive 2011/83/EU), delivery will be completed within 30 days of your order confirmation unless an extended timeline was agreed upon at checkout. If we are unable to deliver within this period, you have the right to cancel your order for a full refund.

  • International shipping times vary depending on your location (estimated 7–21 business days).

  • Customs fees or import duties may apply. These charges are the responsibility of the recipient.

  • All international packages include tracking.

Damaged, Lost, or Stolen Packages: Once your order leaves our facility, Calypso Colours is not responsible for lost, stolen, or damaged packages during transit. However, we're here to help. If your package arrives damaged or is marked as delivered but cannot be located, please take the following steps:

(1.) File a claim directly with the carrier (USPS, UPS, or DHL) using your tracking number. (2.) Contact us at info@calypsocolours.com with your order number and photos of any damage.

We will do our best to assist you in resolving the issue promptly.

*EU Customers: 

In accordance with EU consumer law, risk of loss transfers to you upon delivery. If your package is lost in transit before delivery, you are entitled to a remedy  please contact us immediately at info@calypsocolours.com.*

Expedited Shipping:

Need your order sooner? Expedited shipping may be available on in-stock items. Contact us at info@calypsocolours.com before placing your order and we'll confirm availability and any additional costs. Please note that expedited shipping applies to transit time only standard processing of 1–3 business days still applies before your order ships.