Return or Exchange:
EU Customers — Your Consumer Rights
For customers located in the European Union: In accordance with EU consumer rights law (Directive 2011/83/EU), you have the right to cancel your order within 14 days of receiving your item(s) for a full refund, without giving any reason. This is known as the cooling-off period.
To exercise this right, please contact us at info@calypsocolours.com within 14 days of receipt. Once we receive and inspect the returned item(s), your full refund will be issued to your original payment method within 14 days.
Please note the following exceptions to the right of return:
- Intimate apparel, swimwear, and bodysuits are exempt from returns if the hygiene seal has been removed or the protective liner has been detached.
- Personalized or custom-made items cannot be returned.
- Beauty products with a broken seal are non-returnable for hygiene reasons.
Return shipping costs for EU customers are the responsibility of the buyer. We will inform you of this cost before processing your return.
For all customers *outside the European Union, we offer a 14-day return policy, allowing you to request a store credit or exchange within 14 days of receiving your item(s). Requests made after this period will not be accommodated.
Eligibility: To be eligible for an exchange or store credit, items must be unworn, unused, with tags attached, and returned in their original packaging. Your order number is required as proof of purchase when initiating a return.
How to Start a Return: Contact us using the link below and include the reason for your return. If approved, we will send instructions on where and how to ship your package. Please note that return shipping costs are the responsibility of the customer. Items returned without prior approval will not be accepted and will be sent back at your expense.
Return Shipping Responsibility: Calypso Colours is not responsible for return packages that are lost or stolen in transit. To protect yourself, please retain your proof of postage and return tracking number from your carrier. This documentation is required to track and verify delivery of your return to us.
Return Processing: Once we receive and inspect your returned item, we will notify you by email or SMS with the approval or denial status of your return. If approved, store credit will be issued within 24 to 48 business hours to the email or phone number on file with your account.
Important Notice: If you are ever unsure whether a purchase or communication is from Calypso Colours, please contact us directly to verify. Be cautious of unauthorized sellers or websites mimicking our brand. When in doubt, reach out.
Damages and Issues: Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or incorrect, contact us within 24 hours of delivery using the link below. Include your order number and photos of the issue so we can resolve it quickly for you.
Returnable Items: Clothing and accessories (handbags, hats, and belts) must be returned in original condition with tags attached and the original invoice included.
Sale Items: Sale items are eligible for store credit or an E-Gift Card at the sale price paid. Both options are available for immediate use with no expiration date and can be applied to any future purchase at any time.
Non-Returnable Items: The following items are final sale and cannot be returned or refunded under any circumstances:
Panties, bras, lingerie, bodysuits, swimsuits, jewelry, beauty products with broken seals, personalized clothing, final sale and clearance items, and worn or laundered clothing.
